Refund policy

At ROSECROWNMART, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may request a return or refund if:

• Your item arrives damaged or defective
• You receive the wrong product
• Your order does not arrive within the estimated delivery time
• The item is significantly different from its description

To qualify:

• Requests must be made within 7–14 days of delivery
• Items must be unused and in original packaging
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

We do not accept returns for:

• Change of mind after purchase
• Incorrect size or variant selection
• Personalized or custom-made items
• Items marked as Final Sale

Refund Process

Once your return or refund request is approved:

• Refunds are processed within 5–10 business days
• Funds will be returned to your original payment method
• Processing time may vary depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your card provider or bank
3. If the issue persists, contact us at rosecrownmart@gmail.com

Shipping Costs

• Return shipping costs may be the responsibility of the customer
• Original shipping fees are non-refundable
• In some cases, we may offer a replacement instead of a refund

Order Cancellations

• Orders can be canceled within 12–24 hours of placing the order
• Once processed or shipped, orders cannot be canceled

Contact Us

For any questions regarding returns or refunds:

Email: rosecrownmart@gmail.com